Shipping policy

Please allow 1-3 business days for us to pack and ship your order. We currently ship anywhere within Canada. Shipping costs are paid by the purchaser, if an order is oversized or heavy, we may contact you to pay additional shipping costs.

Cardboard Classics is not responsible for incorrect or incomplete addresses or any issues that may arise from them. Any resulting loss is the responsibility of the customer.

In Store Pick Up

Customers may choose to pick up orders in store at no extra charge. Please allow up to 2 business days for us to prepare an order for pick up. 

When your order is ready, you will receive an email notification. Photo ID is required to complete the pickup. If someone else will be picking up the order, we must be informed by email prior to pick up. The email must contain the order number and the full name of the person picking up. The person picking up must provide photo ID or the order will not be released. Our email is cardboardclassicgames@gmail.com. For orders over $200, we require the person picking up the order to be the one who purchased it.

Pre-Orders

Items labelled pre-order will usually be shipped on the date specified by the manufacturer, as noted in the item listing.

Release dates are subject to change due to circumstances beyond our control, such as distribution or manufacturing issues; as such, no pre-order shipping dates are guaranteed.

Orders that contain pre-ordered items will be held for shipping until all items are available to ship. If in-stock items are required at an earlier date, please purchase pre-order items as a separate order. Pre-order cancellations will be subject to a 10% restocking fee.

Special Orders cannot be cancelled by the purchaser.

Shipping Restrictions

We are unable to ship certain items such as aerosols and plastic/super glues; these items can be ordered for store pick up only. Shipping restrictions will be mentioned in the product description.

Purchasing Limits/Order Restrictions

We reserve the right to limit or restrict quantities and/or cancel orders at any time, for any reason; an explanation may or may not be provided. In such situations, a full refund will be issued. In some instances, we may retain the credit card processing fees where fraud or purchase for resale is suspected.